While we are certain you will love the quality of our products we understand you may need to return an item so have made the process oh so simple.
If for any reason you wish to return an undamaged piece of furniture you can do this within 7 days of receiving your item. Note: This does not apply to made to measure furniture.
If you with to return an accessory purchased in store or on line under £100, you will receive a credit note to the same value to spend in our store. For accessories purchased over £100, our normal returns policy applies - within 7 days of purchase.
To Return your order follow the following steps:
1: Email email@example.com with your order number and state your reason for return.
2: Please complete our returns form and attach the form to your email ( picture of the form is accepted if no printing facilities are available.
3: Ensure the item is as it was received, unused and in it's original packaging.
Note: We can collect items and this carries the below charge, or you can arrange to return the item yourself.
Items under 20KG - £10
Items over 20kg - £50
Damaged items: In the unlikely event your item is damaged we will collect it free of charge. We advise all customers to check their item immediately on receipt. We allow all customers 7 days after receiving their order to inform us of damages. If your item is damaged follow the below steps:
1: Email firstname.lastname@example.org with a picture of the damaged item.
2: Let us know if you would like a replacement or a credit note
We will then arrange collection of the damaged item.
Our returns address:
Unit 4 The Willows
2 Village Road
Unit 4 The Willows, 2 village road oxton Wirral CH43 5SR
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